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Self Service Password Reset (SSPR) In Microsoft Azure

In this article, we will discuss Self-Service Password Reset (SSPR) in Microsoft Azure.

Purpose

SSPR allows the user to reset the forgotten password without calling the help desk.

Steps

In this article, we will work on the following steps: -

Enable SSPR from the Azure Portal
Setting up SSPR for the first time by the end-user
Resetting the password using SSPR

So, let us get started.

Enable SSPR From The Azure Portal

To enable the SSPR, go to "Microsoft Entra ID" → "Password reset".

Picture showing the Password Reset option in Azure Portal

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In the "Password reset" screen, go to the "Properties" link.

Picture showing the Properties screen for enabling SSPR

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In this screen, you can specify whether you want to enable SSPR for everyone or the selected group. Enable SSPR and click on the "Save" button.

Next step is to specify the authentication methods. For that, click on the "Authentication methods" link.

Picture showing the Authentication methods screen for specifying the authentication methods

Click to Enlarge

In this screen, you can specify the number of methods required to reset the password. For this article, I am specifying mobile phones and email.

Click on the "Save" button and your SSPR is enabled now.

Setting Up SSPR For The First Time By The End-User

Once the SSPR is enabled, the end user needs to enable it. For that, he can log in to the Azure portal. Once logged in, you will come up with the following screen.

Picture showing the screen appears when SSPR is enabled

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Click on the "Next" button. On the next screen, you have to download any authenticator app on your mobile. For this article, I am downloading the "Microsoft authenticator" app on my mobile.

Picture showing the screen to start setting up the SSPR

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Click on the "Next" button. Following screen will appear.

Picture showing the screen to invoke a notification on your mobile phone to approve

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Without changing anything, click on the "Next" button. In the next screen, you have to open the authenticator and scan the QR code.

Picture showing the screen to scan the QR code for from authenticator app

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After scanning the QR code, click on the "Next" button. Once you click on the "Next" button, you will get a notification on the mobile for approval. Click on the "yes" button. Your notification is approved.

Picture showing the screen that appears when notification is approved on your mobile phone

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Click on the "Next" button. In the next screen, you have to enter your mobile number and click on the "Next" button.

Picture showing the screen for entering the mobile number for verification

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You will get a 6-digit code on your mobile as SMS. Enter the code and click on the "Next" screen.

Picture showing the screen for entering the OTP

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If your code is verified then you will get the following screen.

Picture showing the screen that specifies that SMS is verified

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Click on the "Next" button. In the next screen, you have to enter the email address and click on the "Next" button.

Picture showing the screen for entering the email id

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You will again get a 6-digit code on your mail. Once you enter the code, click on the "Next" button.

Picture showing the screen to enter the code sent on the specified email address

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All your methods are approved. Click on the "Done" button to complete the setup.

Picture showing both the mobile and email address is verified

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Resetting The Password Using SSPR

Last step is to reset the password using the SSPR. At the time of login, you will get a link "Can’t access your account". Click on the link.

Picture showing the Can’t access your account link for resetting the password

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A screen will appear to select the type of account. Click on the "Work or school account" option.

Picture showing selecting the type of account

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In the next screen, enter the username (or the email id) and the captcha. Click on the "Next" button to continue.

Picture showing the screen to enter the username and captcha

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In the next screen, you will get the following screen.

Picture showing a screen to send verification code to the specified email

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Click on the "Email" button. In the next screen, you can specify the email address associated with the account. Click on the "Next" button to continue.

Picture showing the screen to enter the verification code from email

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In the next step, you have to select the mobile number for sending the text message. Click on the "Next" button.

Picture showing the screen to send verification SMS

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In the next screen, enter the mobile number and click on the "Text" button.

Picture showing the screen to enter the mobile number to get the SMS

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You will receive a SMS. Enter the 6-digit code in the next screen and click on the "Next" button.

Picture showing the screen to enter the code received as SMS

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A screen will appear to enter the new password. Enter the new and confirm password and finally click on the "Finish" button.

Picture showing the screen to set a new password

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Your password is reset now. You can now login using the changed password.

Picture showing the confirmation message that your account is reset

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Posted By -	Karan Gupta

Posted On -	Wednesday, December 22, 2021

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