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Conflicts And Techniques Of Conflict Management

In this article, we will discuss conflicts and techniques of conflict management.

What Is A Conflict?

A conflict means a serious disagreement. A disagreement is a situation when two or more parties do not reach a consensus.

Conflict resolution means methods and processes that facilitate the peaceful ending of the disagreement.

There are 5 techniques of conflict resolution

Withdraw / Avoid - In this technique, we postpone the issue till we get the better resolution or wait for someone else to resolve the issue.
Smooth/Accomodate - In this technique, we emphasize on the points that the conflicting parties agreed on rather than the points where the conflicting parties disagree.
Compromise/Reconcile - In this technique, we try to find the solution that provides some agreement between the parties to resolve the issue partially.
Force/Direct - In this technique, we push the viewpoint of one on the other. This technique is normally to resolve the conflict in an emergency like situation.
Collaborate/Problem solve - In this technique, we try to incorporate different viewpoints through an open dialog. This technique leads to the consensus or conflict resolution.

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