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Conflicts And Techniques Of Conflict Management

In this article, we will discuss conflicts and techniques of conflict management.

What Is A Conflict?

A conflict means a serious disagreement. A disagreement is when two or more parties do not reach a consensus.

Conflict resolution means methods and processes that facilitate the peaceful ending of the disagreement.

There are 5 techniques of conflict resolution: -

Withdraw / Avoid - In this technique, we postpone the issue till we get a better resolution or wait for someone else to resolve the issue
Smooth/Accommodate - In this technique, we emphasize the points the conflicting parties agreed on rather than the points where the conflicting parties disagree
Compromise/Reconcile - In this technique, we try to find a solution that provides some agreement between the parties to resolve the issue partially
Force/Direct - In this technique, we push the viewpoint of one on the other. This technique is normally to resolve the conflict in an emergency-like situation
Collaborate/Problem Solve - In this technique, we try to incorporate different viewpoints through an open dialog. This technique leads to consensus or conflict resolution

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